Privacy policy

Effective Date: August 5, 2025 Last Updated: August 5, 2025

At Tavari, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you shop with us through our website (www.tavari.ae) or contact us via platforms like WhatsApp or phone.

1. Information We Collect

When you interact with Tavari, we may collect the following data:

a. Personal Information

Name
Email address
Phone number
Shipping and billing addresses
Order details and purchase history
Preferences related to product customization
Any communication sent via contact forms or messaging apps

b. Payment Information

Payments are processed securely through third-party payment gateways.
Tavari does not store your credit card or banking details.

c. Technical Data

We may use cookies and analytics tools to collect IP addresses, browser types, approximate locations, and usage data.

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Arrange shipping and delivery.
Communicate about your order or enquiry.
Respond to return or exchange requests.
Provide customer support.
Personalize your shopping experience.
Improve our website and offerings.
Send promotional messages (only with your explicit consent).

3. WhatsApp & Messaging Platforms

If you choose to communicate with us via WhatsApp or similar platforms, please note:

You are interacting with a third-party platform governed by its own privacy policies.
Tavari will only use your contact details to respond to your messages or orders.
We do not use WhatsApp for unsolicited marketing.

4. Shipping & Delivery

We offer worldwide shipping.
Estimated delivery timeframes and shipping fees vary by location and are provided clearly during checkout.
Tracking details will be shared with you once your order is shipped.

5. Returns & Exchanges

We accept returns and exchanges under specific conditions, which are clearly outlined on our Return Policy page.
Return requests must be submitted within the specified return window and approved by our team.
Personalized Items: Customized items may not be eligible for return unless they are defective.

6. Your Rights

You have the right to:

Request access to the data we hold about you.
Request corrections or deletion of your data.
Withdraw consent for marketing communications.
Object to the processing of your data (where applicable).

To make a request, please email us at: enquiry@tavari.ae

7. Data Retention

We retain your personal data:

As long as necessary to fulfill your order or enquiry.
For legal, regulatory, or tax purposes as required.
Until you request deletion of your data (where applicable).

8. Security

We use industry-standard security measures to protect your data from unauthorized access, loss, or misuse. While we take every precaution, please understand that no online system is 100% secure.

9. Cookies & Analytics

We use cookies and tracking tools like Google Analytics to understand user behavior and improve website performance. You can manage cookie settings in your browser at any time.