Return & Exchange Policy

Effective Date: August 5, 2025

1. Right to Cancel / Withdraw

You may cancel your order and request a return within 15 days from the date you or a third party (excluding the carrier) receive your item. This is your statutory right to withdraw from the purchase contract without providing a reason.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, items must meet the following criteria:

Condition: Items must be unworn, unused, and in pristine condition.
Packaging: All original packaging, tags, certificates, and documents must be included.

Non-Returnable Items:

Personalized/Bespoke: Engraved or custom-modified pieces are non-returnable and non-exchangeable unless they are defective.
Damaged/Altered: Items showing signs of wear, damage, resizing (such as adjusted bracelets), or missing accessories will be rejected or may result in a partial or zero refund.

3. How to Initiate a Return or Exchange

Step 1: Contact Support Reach out to Tavari customer service via WhatsApp or email to request a return or exchange authorization.

Step 2: Arrange Return

In Dubai: We provide a complimentary return pickup via our logistics partner.
Outside Dubai: Return shipping must be arranged by you at your own cost. You may ship the item back to us using a preferred carrier with tracking.

Step 3: Prepare Your Package

Place the unworn item in its original packaging (including certificates) inside the outer shipping box.
Ensure safe handling/clasping to prevent damage during transit.
Include the completed return form or your authorization reference.
Retain proof of return shipping.

Step 4: Partner Store Policy Please note that you cannot return or exchange online orders at a Tavari partner store. You must contact our support team (Email/WhatsApp/Phone) to process the return of any online order.

4. Quality Control Inspection

Upon receiving your package, we perform a comprehensive quality inspection.

Pass: Items in their original, unused condition will be approved for a refund or exchange.
Fail: Items failing inspection will be returned to you, and no refund will be issued.

5. Refunds

Timeline: Refunds are typically processed within 5–15 business days of passing quality control, though this may vary depending on your payment provider.
Shipping Costs: Original shipping charges are refundable only if the return is due to an error on our part. Non-standard delivery charges are generally non-refundable.

6. Exchanges

You may exchange your eligible item for another product of equal or greater value.

Lower Value: If exchanging for a less expensive item, the price difference will be refunded via the original payment method.
Availability: Custom or discontinued pieces may not be available for exchange.

7. Gifts & Third-Party Purchases

If you received an item as a gift, you may request a return or exchange using the original purchaser’s order details. Please note that refunds will typically be issued to the original buyer.