Effective Date: August 5, 2025

1. Eligibility for Service

Tavari accessories are eligible for service or repair exclusively through our official service centers or authorized Partner store. To ensure authenticity and the highest standard of care, we do not accept items altered, repaired, or customized by third-party providers

2. Requesting a Service Appointment

To initiate a service or repair:

  • Contact Tavari Customer Support via WhatsApp or email.
  • Submit your request through our online service form or visit an authorized Tavari Partner store.
  • You will receive a preliminary service estimate and instructions on how to send your item to us

3. Inspection & Quotation Process

Once we receive your item:

  • It undergoes a thorough technical inspection by our artisans.
  • You will receive a detailed service report and final quotation for approval before any repair begins.
  • If you decline the quotation, we will return the item at no cost.

4. Turnaround Time

Typical repair and service lead times are:

  • Standard services: 7–15 business days
  • Complex repairs or bespoke restorations: May take longer depending on the craftsmanship required.


You will be notified of the estimated completion timeline once your repair is accepted.

5. Service Charges

  • Minor adjustments or polishing may be offered as a complimentary courtesy, depending on the nature of the issue and warranty status
  • Extensive repairs, gemstone replacements, or restoration work will be subject to approval and billing
  • Prices are inclusive of labor and original materials used (such as diamonds, precious
    metals, etc.).

6. Warranty for Repairs

Repairs performed by Tavari come with a 12-month service warranty covering the specific components serviced. This does not cover accidental damage, wear and tear, or issues unrelated to the completed repair.

7. Packaging and Shipping for Repairs

When sending your item for service:

  • Secure the product in its original box or a sturdy, protective case.
  • Include proof of purchase or original warranty certificate (if applicable).
  • Use insured and trackable shipping. Tavari is not liable for items lost or damaged in transit if not arranged through our logistics partner.

8. Service Limitations

We reserve the right to refuse service in cases where:

  • The product has been modified by non-Tavari professionals.
  • Excessive wear, unauthorized alterations, or misuse are observed.
  • The item is counterfeit or untraceable within our manufacturing database.

9. Contact & Assistance

For any service-related inquiries, please contact:
Email: support@tavari.ae
Phone: +971 525204044
Website: www.tavari.ae